Conflict Management
Workplace conflict is inevitable — but how it is handled makes all the difference between a toxic environment and a high-performing team. This one-day course, aligned to Unit Standard 114226 (NQF Level 5, 8 credits) and accredited by the Services SETA, equips managers, supervisors, and employees with the skills to identify, understand, and resolve conflict constructively. Tericorp's facilitators bring this content to life with practical scenarios, reflective exercises, and real-world strategies that translate directly into better working relationships. Invest in this training and transform the way your team navigates disagreement.
Duration: 8 hours | Accreditation: Services SETA, QCTO
What You Will Learn
- Understanding Conflict: Types, Sources and Impact
- Personal Conflict Styles and Self-Awareness
- The Conflict Escalation Cycle
- Communication Skills for Conflict Resolution
- Principles of Negotiation and Mediation
- Structural vs Interpersonal Conflict in the Workplace
- Developing an Effective Conflict Management Action Plan
- Attributes of an Effective Conflict Manager
Key Benefits
- Identify the root causes and types of workplace conflict before they escalate
- Apply proven conflict resolution frameworks and negotiation techniques
- Communicate assertively and empathetically in tense situations
- Develop a personal action plan for managing ongoing conflict situations
- Build a workplace culture of constructive dialogue and mutual respect
- Earn credits towards a Services SETA qualification at NQF Level 5
Who Should Attend
This course is designed for managers, supervisors, team leaders, HR professionals, and any employee who deals with interpersonal tensions or must facilitate resolution between colleagues.
This course is aligned to Unit Standard 114226 (NQF Level 5, 8 credits) and is accredited by the Services SETA, with delivery quality assured under QCTO standards.
Tericorp Training's qualified instructors bring real-world experience to every course. Contact us to find out about upcoming dates or to arrange in-house training for your organisation.
